Question 1

What is Magic Creative Media’s AI receptionist service?

Accepted Answer

It’s a customizable AI receptionist that answers calls in your voice, recognizes callers, handles tasks like booking, call forwarding, sending emails/SMS, and even gives you extra time with our Buy Time™ feature.

Question 2

How long does setup take?

Accepted Answer

We handle all the backend work manually to ensure everything runs perfectly. Your AI receptionist will be ready within 24 hours of completing your setup form.

Question 3

How do I get started?

Accepted Answer

After purchase, you’ll be guided to create your profile, upload your information, and verify your account with a 6-digit code. Once approved, you’ll access your personalized dashboard.

Question 4

Do I need technical knowledge to set up the agent?

Accepted Answer

No. We’ve pre-engineered everything for you. Just follow the dashboard prompts. If you’re unsure about a setting, leave it blank or add notes — our team can adjust it for you.

Question 5

Do I need to know how to code?

Accepted Answer

Not at all. You’ll get access to a simple dashboard to submit your preferences. We take care of all the technical setup so you can focus on running your business.

Question 6

What features are available?

Accepted Answer

Caller Recognition, Collecting Caller Data, Email to Caller, SMS to Caller, Appointment Booking, Email Notifications of Calls, and more.

Question 7

What can I personalize?

Accepted Answer

You can set your agent’s name, greeting style, voice (including cloning your own), and the features you’d like enabled.

Question 8

Can I add or remove features later?

Accepted Answer

Yes. Features can be updated from your dashboard at any time.

Question 9

What is “Buy Time™”?

Accepted Answer

Buy Time™ is a unique feature where your AI — using your cloned voice — answers calls on your behalf, delivers a short believable message (like “I’ll call you back”), then sends you an SMS so you know who called you and what they said.
It’s perfect for:
 • Handling unexpected calls from your boss, partner, or client
 • Giving yourself a few minutes to prepare a proper reply
 • Any situation where you just need... a little time

Question 10

Can I clone more than one voice?

Accepted Answer

Each PRO account includes one voice clone. This helps maintain clarity, identity, and control. Additional voices may be offered in the future.

Question 11

Can I use this for my business?

Accepted Answer

Absolutely. It's perfect for:
 • Solo entrepreneurs
 • Businesses
 • Service professionals
 • Sales teams
 • Anyone who needs 24/7 phone presence

Question 12

How do the minutes work?

Accepted Answer

Your STARTER plan includes 100 minutes of talk time per month, your PRO plan includes 300 minutes of talk time per month, and unused minutes roll over to the next month. You can purchase additional minutes anytime from your dashboard.

Question 13

Can the AI really book appointments?

Accepted Answer

Yes. Your AI receptionist integrates with your Google Calendar or Cal.com calendar and can check availability, offer slots, and confirm appointments with callers — in real time.

Question 14

Will callers know it’s an AI?

Accepted Answer

That’s up to you. We use ElevenLabs for voices. The voices are so realistic that most callers won't realize it’s not a human — especially if it’s your cloned voice.

Question 15

What happens after a call?

Accepted Answer

You’ll have access to a call recording, transcript, and minutes used breakdown instantly. If you’re using Buy Time™, you’ll also see what was said on your behalf.

Question 16

Can I talk to support or get help if I need it?

Accepted Answer

Of course! You can chat with support anytime, just ask the voice-enabled AI widget here on this page. You will be asked for your verification code and the agent will take care of you. Just click the mic and speak your question.

Want to ask instead of reading?

Use the microphone icon to talk directly to our AI on top of the page.
It can answer these questions, guide you to the right plan, or even help with onboarding.

Want to ask instead of reading?

Use the microphone icon to talk directly to our AI on top of the page. It can answer these questions, guide you to the right plan, or even help with onboarding.

Use the microphone icon to talk directly to our AI on top of the page.
It can answer these questions, guide you to the right plan, or even help with onboarding.